Technical issues: 

• We may be doing routine maintenance or fixing a brief technical issue. Please try again in several hours. 
• If you get the error message “This site cannot be reached” when trying to access passportstatus.state.gov, change how you are connecting to the internet. Try WiFi, mobile data, or an Ethernet cable. If you continue to experience issues, try a different browser, phone, or computer.  

Name issues:

• If you cannot find a status update, make sure the name you enter is spelled the same as the name you provided on your passport application. If you have a hyphen in your name, try entering your name with and without the hyphen. Enter all suffixes in your name. 
• If you still cannot resolve the problem, there may be a data error on your application preventing it from showing. Call the National Passport Information Center (NPIC) 1-877-487-2778 to resolve. 

Application still in transit:

• It may take up to 2 weeks from the day you apply until your application status is "In Process" at one of our passport agencies and centers. After you apply, your application is:
  • Delivered to a mail sorting facility (your tracking number will show “delivered” although we don’t have your application yet). 
  • Sent from the mail sorting facility to our intake facility where we process your payment (check is cashed) and enter your application details in our system. 
  • Sent by our intake facility to a passport agency or center for review by a passport specialist.
• If it has been over two weeks and your payment has not been processed, most likely we have not received your application yet. If you mailed your renewal application, check your tracking number and contact USPS   to help locate your package. If you applied at an acceptance facility, contact the facility to help locate your application. 
• If it has been over two weeks and we processed your payment, but you have not received an email update or you cannot find your status, there may be an error on your application. Call NPIC at 1-877-487-2778 to resolve the issue.  

Problem with your application: 

• If your renewal application doesn’t have your passport, signature, or payment, we may return it to you to fix the issue. You should receive your application back in 1-2 weeks after it was delivered to our processing facility to correct and resubmit it.

Using a third party service or courier company:

• Websites ending in .com, .org, .us, etc. may look official, but these are private companies and not part of the U.S. Department of State. These sites may charge fees for free services like filling out a passport form and could confuse you into thinking you submitted your application. If you qualify to renew online, you can only apply through our official Renew Online page. 
• Read the fine print on each website and contact the company for assistance. The Department of State cannot intervene in disputes with private companies. 
• If you use a registered courier company, you will not receive your passport any faster than applying at one of our passport agencies. Please visit our page on Courier and Expeditor Companies for more details. 

If you have waited over two weeks since we mailed your new passport, call us at 1-877-487-2778 (or 1-888-874-7793 if you are deaf or hard of hearing).

We will provide information about completing the DS-86 form, which is a signed statement that you didn't receive your U.S. passport.

You must complete the DS-86 form within 120 days of the date we issued your passport. After 120 days, you must reapply and pay all fees, by law.

Call us at 1-877-487-2778 (or 1-888-874-7793 if you are deaf or hard of hearing) to discuss your options to receive your new passport before your trip. You’ll need either your application number or your last name and date of birth.

• Get expedited service for $60. 
• Get 1-2 day delivery of your completed passport book for $22.05. One-to-two day delivery is not available for passport cards. We only send cards via First Class Mail.
  
  
  

Contact us at 1-877-487-2778 only if your mailing address changed while you are waiting for your new passport and supporting documents.

Do not contact us if your address changed after you already received your new passport and supporting documents. 

If you want to receive your passport at an address other than your own, provide the name of the person who lives at the address in the “In Care Of” section of the mailing address. This will help ensure delivery if the applicant's name does not match the name on the mailbox.

If you have been waiting more than four weeks for your documents, call us at 1-877-487-2778 to report that you have not received your documents. 

If you want us to reimburse you for a lost supporting document, you must contact us within 90 days of the date which we mailed your passport. You will also need to provide a receipt to show the cost of replacing the document. 

Your status may be "Mailed" if you received a new passport in the last 180 days, and you are re-applying for a new passport. For example, you may need to use Form DS-5504 if you need to Change or Correct Your Passport. It may take 2 weeks after the date you apply on Form DS-5504 for your status to change to "In Process." 

You may see this update if we discovered a problem we need to fix during our final review of your passport. We are fixing the issue and preparing to print a new passport for you. 

You will get multiple mailings. The number of mailings depends on what you requested.

Passport Book: Your new passport book and citizenship evidence arrive in two separate envelopes:

1. New passport arrives via a trackable delivery service.
2. Citizenship evidence arrives up to four weeks later via First Class Mail.

Passport Card: Your new passport card and citizenship evidence arrive in two separate envelopes:

1. New passport card arrives via First Class Mail. We only send passport cards via First Class Mail. We do not send cards using 1-2 day delivery services.
2. Your citizenship evidence arrives up to four weeks later via First Class Mail.

Both a Passport Book and Card: 

Your new passport book, passport card, and citizenship evidence arrive in three separate envelopes:

1. New passport book arrives via a trackable delivery service.
2. New passport card arrives via First Class Mail. We only send the passport card via First Class Mail. We do not send cards using 1-2 day delivery services.
3. Citizenship evidence arrives up to four weeks later via First Class Mail.

Check your application status to find out when we mail your documents. If you have been waiting more than four weeks for your documents, call 1-877-487-2778 to report that you have not received your documents. 

If you want us to reimburse you for a lost supporting document, you must contact us within 90 days of the date which we mailed your passport. You will also need to provide a receipt to show the cost of replacing the document. 

The first two digits of your nine-digit passport application locator number allow you to know which agency or center is working on your application. You can find your application locator number by checking our Online Passport Status System. The unique digits for each of our agencies and centers are below.